Applicants and staff needed visible, fair assignment without maintaining separate queue states.
What was built
A working Power Apps prototype across applicant, administrator and counter views with round-robin assignment and shared lifecycle status.
Result today
The multi-role queue model is validated as a prototype; all records in this public explorer are demonstration data.
01 / Starting point
Each role needed clarity without a separate private list.
Applicants need progress, administrators need queue control and counters need the next assigned case.
02 / The decision
Keep every role on one explicit lifecycle.
The oldest eligible waiting ticket moves to the next available counter through the validated assignment rule.
Options
Let each counter choose independentlyUse shared round-robin assignment
Decision · Use shared round-robin assignment
03 / What was built
Applicant, administrator and counter screens on one queue state.
Each screen exposes only the decision relevant to that role while the lifecycle remains shared.
04 / Result today
A working service-flow prototype.
The public simulation demonstrates the logic using ticket A-024 and no real applicant information.
System X-ray
See the invisible work behind the experience.
01Applicant experienceTicket and progress viewDEMO02AdministrationWaiting queue and counter availabilityDEMO03WorkflowRound-robin assignment and lifecycle rulesSYSTEM MAP04DataOne shared queue stateSYSTEM MAP05Counter experienceAssigned case and completion actionDEMO
03 / System + Explore
Follow the operating flow.
Select a node to change the proof stage. Open the detail drawer when you want the deeper technical explanation.
DEMOApplicant
See ticket A-024 enter the queue
The applicant sees WAITING, assignment and completion without operational clutter.
What this changes
The visitor understands what happens next.
Interactive demonstration
Run the operating logic safely.
The interaction uses representative data and never touches the protected source system.
DEMORepresentative ticket · no applicant data
APPLICANT VIEWA-024WAITINGYour shared queue status
Technical evidence index
Read the implementation detail without opening a control.
DEMOApplicantSee ticket A-024 enter the queue
The applicant sees WAITING, assignment and completion without operational clutter. The visitor understands what happens next.
DEMOAdministratorSee the next eligible ticket and available counter
The administrator view makes waiting order and assignment state explicit. Exceptions can be handled without breaking the shared lifecycle.
DEMOCounterReceive the assigned ticket
The counter sees the active case and completes the service state. Completion updates the same shared queue model.
05 / Result today
The multi-role queue model is validated as a prototype; all records in this public explorer are demonstration data.
A multi-screen service-flow prototype designed by Krste across applicant intake, administration and assigned counters.
